Job Details
The purpose of this role is secure sales through implementing sales initiatives, building networks and channels, responding to leads, managing customers, and achieving sales targets, locally, regionally and in Africa (as relevant).
Non negotiables:
• The candidate must have his own reliable vehicle
• Fire Protection Industry experience advantageous
• Remote working privileges applied
• Standard Probation of 3 months
• Competitive Sale Commission Structure
• No previous criminal or credit records (Discretion applied)
• Relevant benefit schemes applicable on successfully completing probationary period
• No conflicts of interest
Sales
• Evaluate market and sales opportunities to secure leads by building relationships and networks with relevant players, initiating sales discussions, building the Companies reputation and brand, and securing sales in new and current markets aligned with the strategy and sales targets and deadlines/forecast.
• Achieve sales targets by identifying sales leads, building relationships with sales decision makers, drafting, and submitting sales documentation (tenders, quotes, budget proposals etc.) and securing sales within defined deadlines and targets.
• Conduct sales negotiations by preparing for meetings, presenting competitor advantage, addressing questions and concerns, building trust, and maintaining mutually beneficial and supportive relationships with clients as required and at all times.
• Retain existing customers by maintaining contact, understanding their needs, supporting them with advice and insight on Fire Control and building customer loyalty as required and at all times.
Customer Management
• Manage customer expectations in each sale by identifying customer priorities and expectations, aligning offering and delivery with customer needs, addressing potential challenges, and communicating issues with customers timeously.
• Maintain customer relationships by meeting with them, discussing previous sales, understanding their business development and needs and presenting solutions that are mutually beneficial to the and the Customer as required
• Resolve customer complaints and queries by receiving information, investigating, resolving with internal stakeholders, and providing feedback within agreed timeline
• Report on customer issues and feedback by collecting information and drafting report monthly
Sales Administration
Address after sales support requirements by identifying issues, resolving, and providing feedback within deadlines.
• Complete required sales administration by completing the Sales CRM processed and updating the system daily
• Process sales by completing the sales process and documentation on each sale within quality standards and deadlines
• Draft all required sales documentation by gathering information and documentation, engaging with Estimations and Operations, checking for compliance, completing in line with the companies branding standards and submitting before
• client deadlines at all times
• Manage payment cycle of sales (when required) by following the invoicing procedures, tracking payments, and managing that sales are invoiced on time and within deadlines
• Complete sales reports by gathering information, collating, and submitting in line with defined standards as scheduled and within deadlines.
Qualifications
• NQF 5 in Sales or similar is preferred. In the absence of a relevant qualification, experience in the relevant field and at the relevant level will be considered.
Experience
• 4-6 years’ experience in field
• Proven sales track record in the fire prevention or similar industry (HVAC/Mechanical/Piping ETC) is required.
Functional
- Customer Management
- Technical Sales
- Administration
- Negotiation
Salary: Market related – Negotiable